It is a fact of business life that no matter how much you keep up with the technology of the time, you will still need to field calls. Calls from clients, customers, colleagues and business partners take up a considerable part of any business leader’s day.
In an office environment, staff frequently use the telephone to communicate both internally and externally. To put it simply: a good business cannot run properly without a telephone system.
There are some inherent downsides to traditional telephone systems. They are extremely inefficient for the capture of data – information has to be transcribed from phone conversations into digital databases.
They are expensive – traditional telephone systems have to be wired in by specialists using copper wire. They are static – completely tied to the workplace in which they are installed.
VoIP Systems Save Money
VoIP systems are increasingly being installed in place of traditional business telephone systems. Companies such as Kortek Solutions offer installation and support.
VoIP stands for Voice over Internet Protocol. Essentially, a VoIP is a business phone system which operates entirely over the internet. Specifically, VoIP is a cloud based system. This means that data storage and exchange is conducted on the internet, as opposed to being conducted on hardware in the office itself.
Specifically, VoIP is a cloud based system. This means that data storage and exchange is conducted on the internet, as opposed to being conducted on hardware in the office itself.
VoIP is gaining traction in the business world. As with most emerging trends in business, this has more than a little to do with financial efficiency. Voice over Internet Protocol systems save money in several ways. VoIP systems:
- Eliminate copper wiring charges and installation fees.
- Save up to 90% on international calls thanks to widespread global internet access
- Reduce maintenance costs.
VoIP Helps Integrate Your Network
Network integration is absolutely crucial for contemporary business. Client, customer and employee data needs to be securely stored and accurately updated.
Database hygiene needs to be consistent and accessible. Traditional phone systems necessitate a manual transfer of data from phone conversations to digital record whereas VoIP allows 64kbps phone calls to be converted into data packets and added to your database.
This is a huge advantage. The untapped data contained in phone communications is being integrated into networked business strategy. According to IT Today, “Voice over Internet Protocol (VoIP) is the enabling technology for this service integration.”
VoIP Isn’t Tied to the Office
Making or taking a call from work used to mean either being in work or using a mobile device outside your work network.
With a VoIP system, you can make in-network calls from anywhere, so long as you have a data connection. Just like your in-office calls, these can be recorded onto the cloud or used to drive data collection strategies.
This is particularly useful in the current climate. Global Workplace Analytics estimate that by 2021, 25-30% of the workforce in the United States will be working from home.
Companies operating a VoIP system during the COVID-19 pandemic can allow their employees to work safely from home whilst being assured that network integration, data collection and accountability are still present.